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Business Terms and Conditions

Product Information

Photographs and description of products have been made to the best of our ability, to represent the actual product, however, it is important to note that occasionally products may vary from photograph and descriptions shown, so wherever possible, it is advised to request samples before placing an order.

We have given a brief but accurate description of all items on the website to comply with the Trade Descriptions Act, should any customers believe there is any misrepresentation, please advise us so that the details can be amended.

Delivery and Order Confirmation

All fabric only orders (except for surfer and Hawaiian prints) will be dispatched direct from the manufacturer and are usually delivered 2-3 days after order confirmation by courier. We will inform you by return if any fabrics ordered are currently unavailable. If you require an order urgently, it is advisable to telephone us to see if it can be dispatched the same day. Fabrics must be ordered in complete metre lengths, our suppliers will not accept part metre orders.

Curtain and upholstery orders are all made to order, make up and delivery times vary dependant on the size of the order and how busy we are at the time.  Customers will be given an estimated completion time at the time of ordering. We will endeavour to keep you informed of your order progress and will notify you by email when your materials are ordered, materials have arrived, and when your order is complete and ready for dispatch, we will provide you with your carrier details and your unique tracking number.

Postage charges within the UK

Fabric only orders £10.00

Curtain orders £12.00

Upholstery orders Varies on weight and type of upholstery, cost calculated at order stage

Postage for Scottish Highlands, Isle of Man, Northern Ireland and the Channel Islands are more costly, please enquire.

The Delivery Companies we use are:-

UPS www.ups.com

Parcelforce www.parcelforce.co.uk

DHL www.dhl.co.uk

Prices

Prices on the website are inclusive of vat. We keep our prices competitive, but they may be altered at any time due to manufacturer price increases.

Payment

Payment can be made using all major credit/debit cards using

Paypal. An invoice is emailed to the email address you provided for you to pay securely online

Cheques and postal orders should be made payable to 'Camper Comforts Ltd', please note that materials will not be ordered until funds have cleared, usually 5 working days.

Returns Policy

Cancellation of Custom Made Products

Custom made products such as curtains, upholstery, cushion covers and so on, cannot be returned under any circumstances other than an error which we are proven to be soley responsible for.   If the buyer feels that Camper Comforts is responsible for an error in production, they must return the goods to us at their own cost, which will be refunded in full if it is subsequently proven that Camper Comforts are responsible for that error.

We will make custom made products to your exact measurements.   Should these measurements prove to be incorrect, Camper Comforts is not liable and has the right to make charges for any alterations necessary.   Custom made items, where the customer has provided the measurements, are made at the customer's own risk.

Goods Received Damaged

If any goods are returned to ourselves it is the responsibility of the BUYER to place a claim, should goods be received damaged, or lost in transit by ourselves. 

If the goods received damaged were delivered by courier, the buyer must contact Camper Comforts IMMEDIATELY. Please note that any goods signed for as 'Received in Good condition' will not be able to be credited back to you.  If the parcel is damaged, then please ensure you sign for this as 'damaged'. It is your responsibility to check the delivery parcels carefully when signing for the receipt of such.  

Please do not dispose of any packaging or try to make any repairs, as, in order for us to make a claim against the courier service, we will need photographic evidence of all the details of damage to goods and packaging.

Accuracy of Orders Dispatched

Please ensure that swatch names do match with those that are displayed on the web when you place your order.  Mistakes can happen and we cannot be held liable for any errors of product names on the web that do not match with swatch names.  Similarly, it is the responsibility of the customer to ensure that the goods they have received are those which were ordered. 

Once fabric has been cut into, we are unable to accept returns under any circumstances.

Please note that we will not accept any returns which have not been authorised by Camper Comforts, so if you would like to return an item or items, please email or telephone us to comfirm that this is acceptable.  In the event of returns, customers must return items at their own expense. 

Samples are available free of charge to a maximum of 8.  Please email us with your name, full postal address including postcode, and the details of which samples you require.

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Camper Comforts Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘ Camper Comforts Ltd' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 12 The Poles, Upchurch, Sittingbourne, Kent, ME9 7EX. Our company registration number is 06207009. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics and images. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy policy

This privacy policy sets out how Camper Comforts Ltd uses and protects any information that you give Camper Comforts Ltd when you use this website.

Camper Comforts Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Camper Comforts Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27-10-2011.

What we collect

We may collect the following information:

• name.

• contact information including email address

• demographic information such as postcode.

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@campercomforts.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Camper Comforts Ltd, 12 the Poles, Upchurch, Sittingbourne, Kent, ME9 7EX

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.